Shipping Information

Thank you for choosing Novarillo We are committed to providing our customers with efficient and reliable shipping services. Below are our shipping policies and additional details.

Shipping Areas

Currently, we offer shipping to the following regions:

United States
United Kingdom
Canada
Australia

All orders to the above regions come with free shipping, with no additional fees. Other addresses are currently not supported for shipping.

Processing Time

Order Processing Time: Monday to Friday, within 1-3 business days.
Shipping Time: After processing, the estimated shipping time is 7-10 business days.
Total Delivery Time: Depending on your delivery address, the total delivery time is approximately 8-13 business days.
Time Zone: Monday-Friday 9:00 AM - 7:00 PM (GMT-8)

Shipping Options

We offer reliable and affordable shipping to customers worldwide.

Free Shipping: Enjoy free standard shipping on all orders $60 and above.
Flat Rate Shipping: A flat shipping fee of $4.95 applies to orders under $60.

All orders are processed within 1–3 business days. You will receive a tracking number once your order has been shipped.

We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand.

If you have any questions about your shipping status or eligibility, feel free to contact our support team at any time.

Tax Policy

At Novarillo, we are committed to providing our customers with a transparent and worry-free shopping experience. As part of this commitment, we will cover all tax costs for orders, so our customers will not incur any additional taxes or fees.

Tax Policy Details

Seller’s Responsibility: All applicable taxes, including VAT, customs duties, or any other fees, are fully covered by the seller.

Buyer’s Responsibility: As a buyer, you are not required to pay any taxes or additional fees upon delivery. However, if any tax issues arise, please contact our customer service team, and we will resolve the issue promptly.

Tracking Information

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package at any time. If you encounter any issues with tracking, please contact us for assistance.

Important Notes

Correct Address: Please ensure that the shipping address you provide is correct. We are not responsible for delays or package losses due to incorrect address information.

Undeliverable Packages: If a package is returned due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Reshipping costs will be borne by the customer, unless the issue is due to product quality. Because address errors lead to failed deliveries, the reshipping fee will be $20.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately, and we will assist you in resolving the issue.

Contact Us

If you have any questions about our shipping policies or need assistance, please feel free to contact us:

Email: support@Novarillo.com
Phone: +1 (323) 305-9752